Delivery Arrangement

Flower Arrangement
• We deliver fresh flowers straight to your loved ones door within the Klang Valley area for free. There is so much to choose from including beautiful bouquets, gorgeous occasion flowers and delicious hampers you’ll be spoilt for choice! You can mark the specific delivery day and your flowers will be sent fresh, so no need to wait until the last minute. Nominated day delivery that your order sent for a date in future.

Standard Delivery
• We seek your kind understanding that requests for specific delivery within short time frames (e.g.10.00am - 11.00am) cannot be guaranteed as it depends on the drivers' delivery routes scheduled for the day. Express delivery is recommended instead.

Office Operating Hours	Order Placed & Confirmed	Earliest Delivery Timing
Monday - Friday 9.00 am - 6.00 pm	Before 11.00 am	Same day from 2.00 pm to 6.00 pm
	From 11.00 am to 2.00 pm	Same day after 6.00 pm/Next day before 12.00 pm
	After 2.00 pm	Next day from 9.00 am to 1.00 pm
Saturday 9.00 am - 1.00 pm	Before 12.00 pm	Same day from 2.00 pm to 6.00 pm
Saturday 9.00 am - 1.00 pm	After 12.00 pm	Same day after 6.00 pm/Next day before 12.00 pm
Sunday & Public Holidays Closed	Anytime	Next working day from 10.00 am to 6.00 pm

Same Day / Today’s Delivery
• If you need flowers today, simply place your order by 2pm to guarantee a fresh bouquet arranged by hand and delivered by our expert courier team. Our professionals provide contemporary floral gifts to wow your loved ones all year round. Ordering come in after 2pm, delivery will be scheduled to the following next day between 9am to 1pm in the morning session.

Express Delivery Service
• If you need your order to be sent in a specific timing or in hurry circumstance, please contact our customer service 03-5192 6102 / 017 747 7780 for special arrangement. Deliveries fall on Sunday, Public Holiday or nominated timing may incur additional surcharge of RM30.

Hamper Arrangement
• We provide outstanding services such as special delivery which is delivery to Peninsular Malaysia, delivery tracking system, personal services, message card provided etc. In addition, “Free Delivery” also available within Klang Valley area. Please refer to Free Delivery Zone chart below.

FREE DELIVERY ZONE	POSTCODES
Kuala Lumpur	50000 - 60000
Petaling Jaya	46000 - 46900, 47300 - 47499
Batu Caves	68100
Ampang	68000
Puchong	47100
Seri Kembangan	43300
Subang Jaya	47500 - 47699
Shah Alam	40000 - 40999
Klang	41000 - 41999

Standard Delivery (Non-peak season)
• Deliveries are available for any addresses within Peninsular Malaysia for hamper order. However, there is an additional surcharge for far location based on your delivery area that will automatically show during checkout if any.
• We recommend having the hampers delivered to an address where you or your recipient will be present on your delivery date to avoid any unforeseen circumstances. Should you or your recipient fail to receive the hamper, a re-delivery service is available at an additional cost depending on your recipient’s location. Our special delivery team will deliver your hamper by hand.
• We take great pride in ensuring that our hamper are delivered on time and in great condition. However, if you ever face a problem or delay with your delivery, please reach out to our friendly customer service team at cs@onegift.com.my, call 03-51926102 or Whatsapp us +6017-7477780. For our full delivery policy, please see our Terms & Conditions.

Note: Orders received on Sunday or Public Holiday can only be confirmed by the NEXT working day. As such, the earliest delivery can only be done between 2.00PM to 6.00PM on that same working day.

Standard Delivery (Peak season)
• During special occasions and festive seasons, our fulfilment follows a separate delivery schedule. We seek your kind understanding that delivery fulfilment for peak season will be made over 3 working days once order confirmed. Stretch delivery dates do not include Saturday, Sunday, and Public Holidays for deliveries to office addresses.

Re-delivery
• Please ensure that the recipient's address is correct and that someone is available to receive the gift. In the event that the recipient is not around, the gift will be returned to the office and arranged for another delivery time and date. Each hamper will be charge RM15 for redelivery arrangement.

Delivery Arrangement

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