Cancellation Policy
1. A cancellation notification should be made in prior of 48 hours before delivery.
2. Notice of such order details amendment or re-arrangement required, please contacting our Customer Service by referring to our operating hours (available at Contact page).
3. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of products. To exercise the right to cancel, you must inform us of your decision to cancel your purchase by a clear statement, including details of your name, address, contact and details of the order you wish to cancel.
4. Flower Order : A fee of RM30 cancellation chargeable for all orders that are confirmed. No cancellation allowed on the day of delivery.
5. Hamper Order : A chargeable of a 50% cancellation for customised items and RM30 for standard package orders that are confirmed.
Return & Refund Policy
1. We do not provide any refund and/or accept any return of our product unless it was incorrectly delivered or its packaging was damaged during transportation.
2. The One Gift Gallery will not be held accountable for any products that have been acknowledged upon delivery. Therefore, we strongly urge customers/recipients to check the condition of the goods before signing for acknowledgement.
3. Due to safety and hygiene reasons, all products that are incorrectly delivered or packaging damaged must be returned in good condition and all original packaging (including invoice) must be in place for full refund to be issued. No refund will be issued if the product show signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our warehouse, we will credit you in the same or different manner as your original payment within 14 working days of receiving the returned item.
Please return your purchase to the following address:
The One Gift Gallery Sdn Bhd
30, Jalan Kapar 27/89, Megah Industrial Park
Taman Alam Megah, Seksyen 27, 40400 Shah Alam,
Selangor Darul Ehsan.
Tel: +603 5192 6102 / 012 778 7288
Fax: +603 5192 6103
Email: cs@onegift.com.my
