By placing an order on this website, you are agreeing to the following terms and conditions:
Please read these Terms and Conditions carefully.
• We reserve the right to modify or withdraw, temporarily or permanently this website (or any part thereof) with or without notice to you and confirms that we shall not be liable to you or any third party for any modification to or withdrawal of the website.
• All orders received will be clarified by our friendly Customer Service team. If there are any problems with your order, our customer care representative will endeavor to contact you. Please contact Customer Service, if you do not hear from us within 2 hours after order placed with The One Gift Gallery. Others enquiries, either email to firstname.lastname@example.org or by fax to 03-5192 6103.
• With our experienced team will always giving the best to ensure every delivery in punctual for every customer. The One Gift Gallery do not hold responsible if a delivery arrives late due to bad weather or any circumstances impacting the availability of the postal service that we use or anything else outside of our control.
• Orders take in are subject to our delivery schedules and availability of products. Earlier orders are appreciated so that we can fulfil all requirements before the occasions.
• We’re welcome for customize and special arrangement hamper gift order enquiry especially for corporate event, annual dinner, carnival, graduation, family day, etc. kindly contact our customer service or emailing to email@example.com
TOP QUALITY ASSURANCE
• You will have peace of mind with our quality guarantee of 5 times refund of the price of any spoilt food product or 50% of the hamper value, whichever is lower. This guarantee is valid for food hampers received no later than 2 weeks after delivery date.
ORDER TRACKING SYSTEM
• You will receive a link by an Order Confirmation email from us after your order being received and processed. This friendly feature allows you to track any order made in online or call-in, such that you be able to know the deliver process.
• To track your orders please enter Sales Order No. and Debtor Code and then press “Sign In” button. This was given to you from the Confirmation email you should have received. Kindly contact our Customer Service 03-5192 6102 / 017 747 7780 should require any assistance.
SUPPLY OF LIQUOR TO MINORS
• It is illegal for The One Gift Gallery to sell alcohol to you if you are under the age of 21. It is illegal for you to buy alcohol from The One Gift Gallery if you are under the age of 21 and it is illegal for you falsify your details in order to buy alcohol if you are under age of 21.
• The One Gift Gallery reserves the right to request for your ID for age verification purposes prior to delivery of goods. If found to be aged below 21, we reserve the right for cancellation of the said order with full refund.
NON-SALES OF ALCOHOL TO MUSLIMS
• By virtue of Section 19 (1) and Section (2) Syariah Criminal Offences Act 1997, all Malaysian Muslims are forbidden from buying and drinking alcohol.
• In accordance to the legal provisions above, The One Gift Gallery Sdn Bhd will not sell any alcohol products listed on its website to any Malaysian Muslims.
• The One Gift Gallery reserves the right to request for your ID for verification purposes prior to delivery of goods. If found to be Malaysian Muslim, we reserve the right for cancellation of the said order with full refund.